Privacy Policy

1. Introduction

XTrack Technologies ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (xtracktech.com) and use our FastTrack records management software.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a demo or contact us through our website
• Register for a FastTrack account
• Subscribe to our newsletter or marketing communications
• Use our services

This personal information may include:

• Name
• Email address
• Phone number
• Company/firm name
• Job title
• Billing information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed
• Time and date of visit

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your transactions and manage your account
• Send you updates, marketing communications, and other information (you may opt out at any time)
• Respond to your inquiries and provide customer support
• Improve our website and services
• Monitor and analyze usage and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Data hosting and storage (Microsoft Azure, Rackspace)
• Email delivery services
• Analytics providers

These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL encryption for data transmission
• Encrypted data storage
• Secure hosting on SOC 2 compliant infrastructure
• Regular security audits and updates
• Role-based access controls
• Employee training on data security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing of your information
• Portability: Request transfer of your information to another service provider
• Objection: Object to our processing of your personal information
• Opt-out: Opt out of marketing communications at any time

To exercise any of these rights, please contact us at privacy@xtracktech.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is being collected
• The right to know whether your personal information is sold or disclosed and to whom
• The right to say no to the sale of personal information (we do not sell personal information)
• The right to access your personal information
• The right to equal service and price, even if you exercise your privacy rights

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: